Returns

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Free returns

We want you to be fully satisfied with every product that you purchase from TUMI.com. If you are not satisfied with a product that you have purchased, you may return it within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift box, and other charges where applicable. Please note: Monogrammed and personalized items, including TUMI Accents, cannot be returned.

Activate your return

Return shipping is free

You will be provided with a pre-paid UPS domestic label to return your purchase. If you cannot find the prepaid shipping label, please call our Customer Service Department or contact us by email service_eu@tumi.com. We ask that the product be unused, in original boxes (whenever possible), and with all original paperwork, parts and accessories in order to ensure full credit. Sale merchandise will be issued a credit at the purchased price. Purchases must be returned from the original shipping country.
When you buy online within the European Union, you have additional rights as a consumer under the term of the Consumer Protection (Distance Selling) Regulations to which we adhere. The Consumer Protection (Distance Selling) Regulations in the European Union provide that you are entitled to withdraw from the purchase of a product within 14 days after the date on which the product is delivered.
If you wish to exercise your right under the Consumer Protection (Distance Selling) Regulations, we will refund the original purchase price and delivery charge, provided that you have notified us in writing (via email: service_eu@tumi.com) no longer than 14 days beginning the day after the date on which you received the product(s), and that you have taken reasonable care of the product(s) and not used them. Please follow the procedure set out in our Returns Procedure.
Unused items purchased on TUMI.com cannot be returned in our own TUMI brand stores. The returns are not possible at our dealers, department stores or airport stores either.

Credit

You can expect a full refund of the purchase price and applicable taxes, minus the shipping, handling, and gift box charges, where applicable, within 30 days of receipt of your return in the same form of payment originally used for the purchase. Credit for gift returns will be issued to the original purchaser.
Unused items purchased on TUMI.com cannot be returned in our own TUMI brand stores. The returns are not possible at our dealers, department stores or airport stores either.

Returning an item - everyday free returns worldwide

If you would like to return an item that you purchased on TUMI.com, please follow the instructions outlined below. Instructions are also outlined on the Return Slip that is enclosed with your purchase(s).

  1. Pack the product(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be unused to ensure credit.
  2. Enclose the Return Slip, listing the purchase(s) you are returning and why.
  3. Secure the prepaid shipping label from the Return Slip securely to the carton. Please make sure that the address to which it will ship is clearly legible.
  4. Before sending the return shipment, please remove all extra labels from the outside of the package.
  5. Present the package to any UPS driver or drop the package off at any authorized UPS location To find a location near you visit www.ups.com/dropoff.
  6. Keep the UPS Return Tracking Number for your return in order to monitor delivery status.

If you cannot find the Return Slip, please call our Customer Service Department or contact us at service_eu@tumi.com